BWC’s Morrison Appoints New Field Operations Chief


Ohio Bureau of Workers’ Compensation (BWC) Administrator & CEO Sarah Morrison announced the appointment of the bureau’s new chief of field operations.  Deborah Dexter, Ph.D., joined Morrison’s senior leadership team on October 17. As field operations chief, Dexter will lead BWC’s Customer Services Division, overseeing injury management services, employer risk and safety services and the customer contact center, among other duties. Dexter most recently worked as vice president of operations support for Dublin-based Cardinal Health, where she spent the last eight years focused largely on improving customer service.  She held similar duties at Lucent Technologies from 1995 to 2007. Dexter holds a bachelor’s degree in business administration from The Ohio State University, two master’s degrees and a doctorate in organization and management from Capella University. She’s also the author of “You’re Not too Big to Fail: A Proven Guide to Successful Organizational Change Management.” A photo of Dexter can be found here10/25/2016