Survey: 60% of Employers Say They’ll Soon Be Using AI

A new survey finds that 60% of U.S. business leaders expect they will soon be using artificial intelligence (AI) or advanced automation to improve operations, staffing, budgeting, or performance — up from the 24% who are already doing so. According to a report from Genesys, 57% of employers surveyed said they were enthusiastic about new workplace technology including AI, robotics, and augmented reality. Some 30% of employers said they expect workforce reductions due to AI adoption, while 53% said they don’t anticipate major staffing changes. 8/19/2019