To modernize operations and improve customer service, the Bureau of Worker’ Compensation (BWC) will replace its core claims and policy management systems this November. The transition to this new system will occur over Veterans’ Day weekend, Nov. 10 – 14. Beginning the afternoon of Nov. 10, many BWC systems, including web and phone services, will be unavailable. In addition, some employer-related systems will have limited functionality beginning at 5 p.m. Nov. 9. Normal operations resume on Tuesday, Nov. 15.
Specific information on outages will be forthcoming as the transition date approaches.
BWC’s goal is to make this transition as seamless as possible for its customers. This includes ensuring the transition does not disrupt compensation for injured workers. Steps BWC has taken to minimize disruption include thorough system testing, extensive employee training and practice, and timing the transition with a three-day holiday weekend. 9/15/2016