We send all members a quick annual survey to understand the services you value and where we might improve service.
We really appreciate your responses. Our whole staff and the OMA board of directors see the results.
In 2016, our overall satisfaction score from our manufacturing members was 3.54 out of a possible 4.0; our associate members scored us 3.57 out of 4.0 last year.
One example of a change we made as a result of your input was that we held two of our policy committee meetings outside of Columbus last year – specifically in Canton and Cleveland – because you asked for more regional opportunities. It was a small step, but it was in direct response to you. We continue to look for ways to improve service and services based on your feedback.
To each of our members, thank you! 1/26/2017