Meet the Team

Our Experienced Professionals Work Like an Extension of Your Team

The OMA’s skilled Workers’ Compensation Services team has extensive experience in managing claims and advising employers on effective cost-containment strategies. You’ll be assigned your own account manager who will manage your claims through every step of the process—assuring the best possible outcomes.

Brian JacksonBrian Jackson

Managing Director, Workers’ Compensation Services

Responsibility: Manages program and premium analysis and rating services.

Brian Jackson joined the OMA staff in 2015 from the Bureau of Workers’ Compensation (BWC) where he was a Business Consultant, responsible for helping employers solve problems and choose programs and services. Prior to that, Brian was a BWC Actuarial Analyst specializing in applying statistical data to create real world solutions. He holds a bachelor’s degree in Actuarial Science from The Ohio State University. In addition to day to day leadership of OMA’s Workers’ Compensation Services, Brian leads the analysis and rating services that ensure OMA members receive valuable premium discounts and high-quality program consulting. He is knowledgeable about BWC operations and requirements, which is a significant asset for OMA members.

“I really like dissecting problems and looking for ways to help employers save money and solve management issues. I’m happy to put my actuarial expertise and BWC knowledge directly to work on behalf of OMA members.”

 

Georgia L. BoothGeorgia L. Booth

Account Manager, Workers’ Compensation Services

Responsibility: Workers’ compensation account management

Georgia Booth has extensive experience in delivering workers’ compensation services; she has worked in the industry for more than 30 years. Her responsibilities have included third party administration (TPA) management, hearing representation, and developing claims management strategies for both state fund and self-insured employers. Her experience comes from her roles within several Ohio TPAs, including assistant manager of the self-insured department at a large TPA, before joining the OMA staff in 2003.

“It’s rewarding to help employers control their workers’ compensation costs. I have so much respect for the companies I work with when I see what they do to care for injury emergencies and also the measures that they take to avoid them.”

 

Karen JamesKaren James

Director, Project Services

Responsibility: Account Manager, Workers’ Compensation Services

Karen came to the OMA team in 2017 with deep experience in workers’ compensation claims management. With more than 30 years in the field, Karen understands what it takes to control claim costs while providing exceptional customer service. Most recently, Karen was a senior claims specialist with an Ohio third party administrator. She also has expertise in managing claims for self-insured employers.

“I love being able to take the burden of workers’ compensation management off the shoulders of our members. I want our members to trust that I will go above and beyond for them every day.”

 

Melissa RossMelissa Ross

Account Manager, Workers’ Compensation Services

Responsibility: Workers’ compensation account management

Melissa joined the OMA team in 2017 with experience as a workers’ compensation claims examiner and compensation analyst with a large Ohio workers’ compensation third party administrator. Her background is entirely in the employee benefits field. She has significant experience in managing claims for self-insured employers.

“What makes me tick is providing top level customer service. I strive to build a foundation of trust and rapport with members so that they can be confident that everything I recommend or do is to protect their best interests.”

 

Lisa SchaafLisa B. Schaaf

Managing Director, Marketing Services

Responsibility: Lead communications and safety services in support of OMA Workers’ Compensation Services.

Lisa Schaaf has served as COO and Marketing Services leader of the OMA since 1994. She has primary responsibility for managing safety learning events for OMA members. These services help members not only meet safety compliance requirements, but also learn best safety practices. Lisa also leads all communications that ensure OMA members get the workers’ compensation news and information they need in time to use it.

“I know of no other organization more dedicated to monitoring the developments at the BWC and getting relevant communications out to our members.”

 

Jeremy S. SescoJeremy S. Sesco

Director, Member Services

Responsibility: Member services and customer relations

Jeremy Sesco joined the OMA team in 2015 as a leader in member services and is no stranger to workers’ compensation in Ohio. The majority of Jeremy’s professional career has been helping business managers purchase appropriate insurance products, including workers’ compensation services. Jeremy’s interest in helping members solve problems and maximize value has earned him an important role as a primary contact for members.

“Navigating Ohio’s workers’ comp system is no easy task! I enjoy helping employers understand their options so they have confidence they’re doing what is best for their companies. I get lots of satisfaction from educating and helping employers.”